Splendid Shabu

Wife & I stopped here for lunch. It’s located in an isolated building in front of Sam’s Club. The waitress asked Lunch, Pho or Hotpot. We opted for Hotpot. 3 steps: 1) Pick broth (spicy, miso). 2) Pick noodle (clear, egg). 3) Pick protein (beef, seafood). It came with a plate of assorted fresh veggies. There’s a small sauce bar for your dipping. Service was quick & friendly. Broth was tasty, better than most other places. Portions were adequate & plenty. We thoroughly enjoyed our lunch. 2 thumbs up!

All I can say is wow what a HORRIBLE experience! The customer service is the absolute WORST that I have ever experienced! First of all, on the menu it says that they add 18% gratuity and charge 4% if you use a credit card. Next, they were insisting that I MUST order $15 worth of food per person, not including drinks or appetizers. I’m sorry, but you’re not going to tell me how much I HAVE to spend. Needless to say, I had enough! And the waitress was surprised when I said I wanted the check for the drinks. I paid and left! Sitting at Longhorns right now, with the best service ever! Will NEVER go there again!

Terrible server experience. Didn't want to do the basics such as refill drinks or bring extra utensils. Didn't realize there would be a gratuity on a party of 5 and questioned the pricing. Absolutely disrespected if front of my three small kids to the point I told them to stand outside. The server literally told me she would take the gratuity off if I would leave a tip... excuse me?!!!?. So that leads me to believe they take everybody's gratuity off and pockets the gratuity money and whatever tip you left for them. Will not return!!!

The soup base is alright, but we were surprised because all we get from noodles that we got are dried noodles not fresh noodles . Even the ramen was from pack is like top ramen which sold in Walmart. We got nothing presentation from the server about the menu’s, we dont know menu previous come with a bunch of vegetables and the next step with options of vegetables you like which is some you got from previous menu. That was bad experience but not the great one. I wish the noodles as fresh noodles though.

We love this place! And, your experience is totally dependant on your expectations! If you are looking for a simple, tasty, cooked-to- order, healthy, reasonably priced meal in an unassuming venu with the opportunity to socialize while eating, this is the place for you. NOT FANCY! And if you are expecting service such as you'd get at a 5-star restaurant, go elsewhere. You poach your food yourself in tasty broth, concoct your own recipe for dipping sauce, and enjoy a hands-on dinner chatting with your companion(s). Each time I've been, I've left thoroughly satisfied. Yum.

My family has been in Pooler for over 13 years, and we've always gone to the same restaurants every week 2-3 times a week, depending on the week. Because we knew what to expect from them. So this year we decided to try all the restaurants in Pooler that we always pass by to find our next favorite. Today was my birthday and my 3 girls voted on which new restaurant to try. And they decided on Spendid Shabu. They super excited since they love soups and vegetables. My eldest made reservations which were obviously not needed since there was only one other table seated. And server looked at us like she didn't know what a reservation was. We sit down anywhere and she brings menus that have the 6 crossed out and replaced with a 5 for the 18% gratuity. We are an African American family of 5. Disappointing, I would've left if my girls hadn't picked it out. So I didn't make it a big deal. Server says what do you want to drink?. We then have to ask for the dirty drink menu to see what's available. Order $20 in drinks and when she comes back I feel like she more attentive and suggestive with food menu. Maybe because I was taking pictures of menu and drinks???. Make sure they explain the sharing portion, that was clear until bill came and all we saved from her suggestion was $3. Kids could've just gotten own meal. She upsold us to more chicken that we didn't even need for kids. Inside is small but not in a bad way, parking is limited. Never had bubble tea before, so still unsure if it was served correctly, Slightly warm with ice. Overall server was nice, food was good. But because of the gratuity situation will not be back. It truly felt like they thought we weren't tippers. My husband and I both worked at a fine dining restaurant downtown for over 15 years each. We always start our tip at 30% and adjust up or down from that based on service and food. Our minimum is still 20% even if it's not the best overall. So she cheated herself there. 50 % tip is usually to regular servers at our usual restaurants. Also, be ready for 4% fee for using your CC. They need to add sanitizer to sauce station. People come in, sit, and Noone washes hands before touching handles, just a suggestion. Add an updated menu online. There were itleast 3 menus posted from customers, but one in restaurant is $4 more for your combo.